Pricing
No cut of what you recover. One price per case whether the dispute is $40 or $4,000. You see the evidence check before you pay; if the material is weak we say so.
Try before you buy
$0forever
1 complete case free, then 3 free diagnoses a month
Stores with 3 to 10 disputes a month
$29/ month
$2.9 per case · then $3 each
More than 10 a month, or several stores and people
$99/ month
$2.5 per case · then $2 each
Card payments handled by Stripe; card numbers never touch our servers. Subscriptions renew monthly and can be cancelled any time.
Per case
Buy cases one at a time. Credits never expire and stack on any plan.
One case, never expires
$3.8 per case, save $6
| Free | Basic | Pro | |
|---|---|---|---|
| Complete cases | 1, lifetime | 10 / month | 40 / month |
| Extra case | $5 | $3 | $2 |
| Diagnoses (reading + evidence check) | 3 a month | Unlimited | Unlimited |
| Platforms | All | All | All |
| Decision points and gap alerts | |||
| Statement + attachments + review PDF | First case only | ||
| Regenerate without being charged again | |||
| Material retention | 30 days | 180 days | 365 days |
| Seats | 1 | 1 | 3 |
| Reading queue | Standard | Standard | Priority |
| Payment | — | Card | Card |
01
One case is counted when the statement and attachment pack are generated. Uploading, reading, the evidence check and regenerating the same case are not counted.
02
The plan allowance is used first, then purchased credits. Purchased credits never expire.
03
Subscriptions renew monthly and can be cancelled any time from Settings; the plan stays active until the end of the paid month.
04
Unused case credits are refundable on request. A plan on which no case was generated can be refunded; write to us.
Every new account gets one complete case free: upload, reading, the platform’s decision points, the evidence check, the statement, the attachment pack and the review PDF. After that, free accounts can run three diagnoses a month (upload, reading and evidence check) but generating the statement and pack needs a plan or a single-case credit. The free case is per person, not per account: material already processed under another account is stopped before reading.
Nobody can promise that, and we do not. What we do: the evidence check is written against what each platform and the courts actually require for that dispute type — for “item not received” on Pinduoduo, for example, a carrier scan is not enough; you need the buyer’s own signature or their consent to a locker or proxy. Every gap is shown before you generate, with the rule it comes from, so you know what you are filing on.
Never automatically. You normally file the production dispute yourself. An optional Stripe live path remains off unless a server feature gate and exact user-and-account allowlist permit its rk_live_ key; it rechecks the dispute and frozen pack, runs a fresh dry run, and requires dispute-specific confirmation before submit=true.
We do not publish one and you should be sceptical of anyone who does. Stripe describes overturning a dispute as difficult even with strong evidence, and outcomes depend on the network, the reason code and the issuer. What we can promise is that everything in your pack is traceable to a record you hold.
Stripe Smart Disputes assembles and submits an evidence packet, charging 30% of the disputed amount on each win, and it auto-submits by default if you do nothing. That is genuinely convenient. The trade-offs are the percentage on large disputes, and that Stripe states you remain responsible for the accuracy of data it assembled. Check `submission_count` on your dispute before filing anything — if Stripe already submitted, your one chance is gone.
Case credits are refundable while unused — write to us and we reverse them to the original payment method. A 30-day plan on which no case has been generated can be refunded the same way. Card subscriptions can be cancelled any time and stay active until the end of the paid month.