Refund not received: showing the refund was issued

1. Open the dispute under Qianniu → After-sales → Platform intervention
2. Paste the statement into the evidence description
3. Upload attachments in numbered order; keep videos unedited
4. Save the submission receipt

Current image/video count and size limits are unverified; follow the evidence page

附录：要求介入后商家事先准备的凭证（历史官方资料）

1. Open the dispute in Qianniu
2. Paste the statement and upload attachments in order
3. Save the receipt

Current limits unverified; follow the evidence page

附录：要求介入后商家事先准备的凭证（历史官方资料）

1. Open Merchant backend → After-sales → Platform intervention
2. Paste the statement, upload attachments in order
3. Save the receipt

Attachment limits of the merchant appeal entry are unverified

消费者保障计划

1. Open the dispute in JD Jingmai → Disputes
2. Reply item by item and upload attachments
3. Save the receipt

Attachment limits unverified

京东纠纷处理规则（买家版）

1. Open Douyin Shop → After-sales → Platform intervention
2. Paste the statement, upload attachments
3. Save the receipt

Limits unverified

商家售后服务管理规范售后争议处理总则

1. Seller Center → Orders → Returns/Refunds → Appealed / Disputed
2. Paste the statement; upload the original video and images
3. Save the receipt

Unboxing / packaging video must be continuous, clear and unedited (US evidence guide)

After-Sales Evidence Guide for Appeals and Disputes (US)Requirements for After-sales Dispute Escalations (US)

1. Open the dispute in Seller Hub → Payments → Disputes
2. Paste the statement; upload image attachments
3. Save the receipt

Payment-dispute entry: JPEG / PNG, up to 5 files, under 1.75 MB total

Handling payment disputesHow to appeal a case outcome

1. Seller Central → Performance → A-to-z Guarantee Claims
2. Paste the statement into the appeal box
3. Submit attachments as instructed; save the receipt

A-to-z appeal text is limited and attachments use a separate path; figures unverified

A-to-z Appeals Made Simple (Amazon moderator)Reimbursement for seller-fulfilled orders (SAFE-T)

1. Open the dispute in Seller Centre → My Orders → Return/Refund
2. Paste the statement; upload attachments
3. Save the receipt

Limits differ per market; unverified

How does Shopee resolve a dispute? (MY)

1. Dashboard → Payments → Disputes → this dispute
2. Paste text per field; upload combined files
3. Submit and save the receipt

Combine multiple files of one evidence type into one; audio/video and external links are not reviewed

Respond to disputes

1. Resolution Center → this case
2. Paste the statement; upload attachments
3. Submit and save the receipt

Resolution Center asks for evidence by case stage; deadlines per notice

Customer disputes, claims, chargebacks, bank reversalsHow long does it take to resolve a dispute or claim?

1. Shopify admin → Orders → this order → Chargeback
2. Paste the statement; upload attachments
3. Submit and save the receipt

Evidence is submitted in Shopify admin; the card issuer decides

Resolving a chargeback or inquiry