Charged after cancellation: what to show
The buyer says they cancelled but were still charged. You need the policy in force, when the cancellation happened and what it covers, and the refund status. Common with subscriptions and processor chargebacks.
The buyer says
“I cancelled long before this charge.”
What decides it
How the cancellation time, the policy terms and the billing period relate.
Claims to prove and the materials that carry them
The workbench’s evidence check marks each of these supported or missing.
| Claim | What proves it |
|---|---|
| The cancellation / refund policy in force | The policy page and where it was shown |
| When cancellation happened and what it covers | Cancellation record and billing |
| Refund status | Refund record |
Recommended evidence modules
- Order & payment
- Policy & disclosure
- Subscription & cancellation
- Refund record
- After-sales chat
- Platform rules
- Similar cases
Where to submit on each platform
Stripe
- Dashboard → Payments → Disputes → this dispute
- Paste text per field; upload combined files
- Submit and save the receipt
Combine multiple files of one evidence type into one; audio/video and external links are not reviewed
PayPal
- Resolution Center → this case
- Paste the statement; upload attachments
- Submit and save the receipt
Resolution Center asks for evidence by case stage; deadlines per notice
Customer disputes, claims, chargebacks, bank reversalsHow long does it take to resolve a dispute or claim?
Shopify Payments
- Shopify admin → Orders → this order → Chargeback
- Paste the statement; upload attachments
- Submit and save the receipt
Evidence is submitted in Shopify admin; the card issuer decides
Questions
What do I need for “Charged after cancellation”?
The claims to prove are: The cancellation / refund policy in force; When cancellation happened and what it covers; Refund status. The materials that carry them: The policy page and where it was shown; Cancellation record and billing; Refund record.
Can I submit with gaps?
Yes, but know which point is missing and whether it decides the case. Rebuti’s evidence check marks each point supported or missing before generating and says what would close the gap; if you cannot, you can generate with the gap and the statement will not invent anything.